Well-intentioned but ill-informed actions usually compromise quality

Once upon a time, a man saw a small opening in a cocoon, from where a moth was trying to emerge. For several hours, the moth was struggling to come out. After some more time, half of the body of the moth came out, while the other half remained inside the cocoon. Some more time …

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Quality solves the trade-off between margins and sales

Once upon a time, a businessman was thinking how to solve the problem of the trade-off, between margins and sales. He thought if the margins are increased, profitability increases but sales may decrease. With decreased sales, the increase in profitability is balanced out and is thus, ineffective. If the margins are decreased, sales may increase …

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A positive change in approach improves quality

Once upon a time, a coach was showing to the players, a video of the first match that the players had recently lost. While the video was running, the coach paused it wherever the players had committed some mistake. Then he analyzed the mistake step by step and thereby, instructed the players to avoid the …

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The quality of the product is inseparable from the quality of its parts

Once upon a time, a little wave was cruising on the ocean and enjoying itself. Then as it slowly approached the shore, it saw the waves in front of him were crashing on the rocks. Seeing such an end, the wave became depressed. Another wave noticed that the first wave was depressed and asked him, …

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Quality is all about taking care of the details

Once upon a time, a CEO wanted to enhance the quality procedures at his factory. So he invited a technical expert, who after touring the factory and holding meetings with the production managers, came up with a thick manual of quality control to be implemented at the factory. It was more than 600 pages of …

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